(sometimes even before you ask the question)
Our helpdesk is staffed with people who know your company and can therefore always help you. They are the same experts who carried out your technical inventory or know your systems thoroughly through our detailed documentation system.
Our service desk team provides remote IT support to users of the networks we manage. They are available for questions about PC, laptop, thin client, Windows operating system, Mac OS operating system, Linux Operating system, Microsoft 365, Acrobat, SQL database, email issues, user rights, and much more. Our proprietary ticketing system ensures that none of the requests we receive go unnoticed. Some customers prefer to have a support representative on site periodically. This can be weekly, biweekly or monthly. This type of service can be included in the service level agreement that we agree with each other. We are proud that our service desk scores 4.8 stars out of 5 when rated by our customers.
On and offboarding The onboarding and offboarding of staff is also part of our services and is carried out using predefined protocols and checklists. Before we accept a new customer, we first analyze the user profiles and which rights and security settings apply. If purchasing new hardware is also part of the onboarding process, this will also be carried out by SCC.
When our team discovers that your IT can be improved, we act proactively. We do this in clear language, so that you know where you stand.
Our helpdesk also has broad knowledge that continues to grow. They know your company, work with Window, Mac and Linux and are able to help in Dutch, English and German.
Our ticket system keeps you informed of all current matters. You see what we are working on, get your own account and never lose sight of anything again.
We know that your team only works if all systems do too. That is why our focus is on fast service and open communication, so that you know where you stand.