Our helpdesk is staffed with people who know your company and can therefore always help you. They are the same experts who carried out your technical inventory or know your systems thoroughly through our detailed documentation system.<\/p>\n\n
Our service desk team provides remote IT support to users of the networks we manage. They are available for questions about PC, laptop, thin client, Windows operating system, Mac OS operating system, Linux Operating system, Microsoft 365, Acrobat, SQL database, email issues, user rights, and much more. Our proprietary ticketing system ensures that none of the requests we receive go unnoticed. Some customers prefer to have a support representative on site periodically. This can be weekly, biweekly or monthly. This type of service can be included in the service level agreement that we agree with each other. We are proud that our service desk scores 4.8 stars out of 5 when rated by our customers.<\/p>\n\n
On and offboarding The onboarding and offboarding of staff is also part of our services and is carried out using predefined protocols and checklists. Before we accept a new customer, we first analyze the user profiles and which rights and security settings apply. If purchasing new hardware is also part of the onboarding process, this will also be carried out by SCC.<\/p>\n","protected":false},"excerpt":{"rendered":"
Connoisseurs and experts<\/p>\n
Our helpdesk is staffed with people who know your company and can therefore always help you. They are the same experts who carried out your technical inventory or know your systems thoroughly through our detailed documentation system.<\/p>\n
Our service desk team provides remote IT support to users of the networks we manage. They are available for questions about PC, laptop, thin client, Windows operating system, Mac OS operating system, Linux Operating system,<\/p>\n